Services
End-to-End Technology Services
For Improved Government-Citizen Interactions
We handle all phases of the software development lifecycle; from working with you to capture and understand your business requirements, translating these requirements into actionable task, developing a project with measurable milestones, testing the solution to ensure that the goals are met, and finally enabling you to sustain the improvements as you take over the controls. Our clients see an increase in both service capacity and customer satisfaction as the end result enables them to do a lot more with less resources. Let us help you change the way your citizens feel about engaging with the government.
Project Management
Our PMP-certified project managers have years of experience managing all phases from start to delivery; providing high-frequency reporting and transparency to allow you to monitor the progress and guide the results.
Quality Assurance
The most critical part of any new technology system is testing. As the translator between the business and technology team, our analyst are adept at structuring both system integration and user acceptance tests; ensuring that there are no surprises.
Business Analysis
After JAD sessions are held and business requirements are documented, Business Analysis is the key to ensuring that all needs are aligned. Our analysts produce future state diagrams and models that allow the client to understand the impact before any software is coded.
Procurement Support
After working with the client to understand their business requirements, Sharpe Operations acts as an advisor to help them draft the right solicitation to garner the best responses. We work with the client to develop scorecards that ensure their selection aligns to the project’s needs.
We excel in enabling Agencies to modernize their operations and enhance productivity. Our robust and secure technology solutions optimize workflow management, data analysis, and decision-making. Additionally, our expertise in product development allows Agencies to introduce innovative tools and platforms that cater to the evolving needs of the people they support.
Go-Live Support
Ensuring that the client is comfortable utilizing the solution is key; the Sharpe Ops team will not leave until the operations are handed off and the warranty period has expired. We believe in white glove service and build that into our initial project plan.
Our Three-Step Process for Effective Solution Design
Our process involves reviewing existing documentation, conducting efficient requirement gathering sessions with stakeholders, and working closely with them to analyze the information to design an optimal solution that meets the client's requirements.
1
Discovery & Research
We review existing documentation to prepare requirement sessions, ensure effective session structuring, and ask relevant questions for solution development.
2
Gather Requirements
Our analysts conduct weekly sessions with stakeholders to efficiently gather and drill down on targeted areas information while minimizing business disruption.
3
Analysis & Solutioning
The third step in our effective solution design process involves collaborating with you to put the puzzle together and design an optimal solution that meets your requirements.
Our Clients
Listed below are clients that have experienced measurable gains over the past two decades working with Sharpe Operations.
